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What belongs in an ERP RFP

Most RFPs ask for feature lists, which every vendor can answer yes to. These sections produce answers that actually differentiate.

Your processes, not your features

Describe three processes that cause you the most trouble and ask each vendor to demonstrate them with your document types.

Scale and structure

Users by role, branches, legal entities, transaction volumes, languages required. Vague inputs produce uncomparable quotes.

Integration inventory

Every system the ERP must talk to, and which direction data flows. This is the most common source of change requests.

Data reality

Be honest about the state of your masters. Vendors who price against a clean-data assumption will re-price later.

Commercial structure

Ask for phase-by-phase pricing, an explicit out-of-scope list, and a three-year total including support.

Team and continuity

Who runs the project, are they on the pitch call, and what happens if they leave.

Questions worth including verbatim

Question What a good answer looks like
Who will run this project day to day? A named person, present at the pitch
What is explicitly out of scope? A written list, not a shrug
Show our awkward process in the demo They ask for your documents in advance
What happens to our data if we leave? Export formats and handover terms, without hesitation
Who answers support in month six? A named route with response times
What has gone wrong on a recent project? A real answer. Nobody has a perfect record

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Based in Riyadh, working across the Kingdom

Talk to our ERP team

Tell us how your processes run today and we will come back with a practical view of scope, effort and timeline.

Book a Free Demo Call +966 54 176 1946